Customer Care Specialist for Romanian market
Description of the company

PMI Outsourcing Sp. z o.o. providing personal consulting services in the field of recruitment as well as human resources and payroll, for the Client - Kerry Polska Sp. z o.o. currently looking for experienced professional to take position of: Customer Care Specialist for Romanian market.

Kerry Group is a world leader in ingredients and flavours serving the food and beverage industry globally, and a leading supplier of added value brands and customer branded foods to the Irish and UK markets. We have annualised sales in excess of €5 billion and employ over 23,000 people globally. Founded in 1972 in Listowel, Co. Kerry, the Group has grown organically and through a series of strategic acquisitions and has succeeded in achieving sustained profitability. We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide.

  • Markets to cover: Romania
  • Maintain professional, timely and effective communication with all parties
  • Responsible for all aspects of account management, administration, account queries and sales support business development
  • Manage the order process in line with company procedures by proposing improvements where necessary
  • Ensure service issues do not arise by clarifying customer requests. Managing expectations, by determining the cause, seeking solutions and escalating appropriately
  • Develop and maintain excellent relationships with customers
  • Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers
  • Develop strong relationships with the rest of the supply chain team
  • Gather information and drive improvements
  • Support sales by reporting on account activity and forecasting
  • Remain fully flexible to meet business requirements and demands
Education and Key Competencies
  • School diploma, general education degree or equivalent
  • Fluent Romanian and English
  • knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance
We offer
  • Challenging and interesting job
  • Growth and development opportunity
  • Competitive compensation
  • Medical care

If you are intressted, please send your CV via the portal  or contact us by phone: 604 745 666 lub 604 577 800 .

Type of employment contract:
Employment contract
Preferred start date
Period of employment
Date of publication
7 sierpnia 2018
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Stanowisko pracy/Job offer: Customer Care Specialist for Romanian market

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